SurgeAi LLC Refund Policy

At SurgeAi LLC, we are committed to providing a seamless and effective AI-powered experience for our users. If you are not completely satisfied with our services, our refund policy is as follows:

1. Free Trial & No Refunds on Monthly Plans

• We offer a 14-day free trial so you can explore our platform before committing to a paid plan.

• Due to the nature of our service, monthly subscription fees are non-refundable once charged.

2. Prorated Refunds on Annual Plans

• If you cancel an annual plan, you are eligible for a prorated refund based on the remaining unused time.

• The refund will be calculated from the cancellation date to the end of the subscription term.

3. Billing Errors & Special Circumstances

• If you believe you were incorrectly charged, please contact us at support@surgeai.net within 14 days of the transaction for review.

• Refunds for exceptional cases (e.g., system errors or duplicate charges) will be handled on a case-by-case basis.

4. Cancellation Policy

• You can cancel your subscription anytime via [Account Settings] or by contacting our support team.

• Upon cancellation, you will retain access until the end of your current billing cycle.

5. Chargebacks & Disputes

• Filing a chargeback may result in the immediate suspension of your account until the matter is resolved.

• If you have any concerns regarding billing, we encourage you to contact us first at support@surgeai.net for assistance.

For any refund inquiries, please reach out to our support team at support@surgeai.net. We’re here to help!